Frequently Asked Questions.
01. The order
When will I receive the invoice for my order?
When you have paid for the order, you will automatically receive an invoice for your order. You can also log in to your account, go to orders and download the invoice.
Can I cancel my order?
If your order has not been processed yet, you can email us at info@hueclb.com. We will do our best to cancel your order.
Could you provide more details about a specific product?
Absolutely! Feel free to contact us via email if you need more details about a product. We’re happy to assist you.
02. Shipment
What is the delivery time?
Shipping usually takes 1 to 2 business days from the date of purchase. Once your order has been sent out, you will receive a tracking number via email.
How much are the shipping cost?
We offer free shipping in the Netherlands on orders over €100. Standard shipping is €6,95. Other shipping prices depends on destination country.
How will my order be shipped?
We ship our orders with PostNL in the Netherlands and Belgium. Other countries will be shipped with DHL or UPS.
03. Product Care
Wash
Always wash your garments on a cool cycle, not exceeding 30 degrees Celsius and use mild detergents without bleach. Dark-colored items should be washed separately to prevent color fading. Avoid using fabric softeners, as they can weaken the fabric.
Dry
Allow your items to dry naturally—do not tumble dry. Keep them away from direct sunlight or excessive heat. Ironing is not recommended, as it may cause shrinkage, fabric damage, or affect the elasticity of leggings.
Further advise
All items in our collections come with a care label, and we strongly recommend following the instructions for the best results. If you have any questions or need further advice, feel free to contact us via email or through our social channels.
04. Returns and exchanges
How long will it take to receive my refund?
Once we receive your return, refunds are issued within 7 to 10 business days.
Are returns free?
The costs of returning are for the customer. We do not offer free returns, so you will have to pay for that yourself. Returns costs are €6,95 for each order.
Can I return SALE items?
Any products purchased in the SALE can not be refunded. You do can change it for another size.